Frequently Asked Questions

Office hours are 7:00 a.m. – 4:00 p.m., Monday through Friday (except for City holidays). There is a night-drop for after-hours use; payments placed in the night-drop will be posted to accounts on the following business day. The Utilities Board of Grove Hill is not responsible for cash placed in the night drop. 

Proper identification, a deposit ($150), and a service charge ($4) are required to start City utility services. The deposit is refundable upon discontinuation of service provided there are no outstanding charges. If outstanding charges exist, any part of the deposit that is greater than the charges will be refunded. 

Payments are due by the 14th of each month. A late fee will be added to accounts that have not been paid by the close of business on the due date.

Customers have the convenience of several payment options: 

• In person at 22511 US-84, Grove Hill, AL
• Mail to P.O. Box 878, Grove Hill, AL 36451
• Automatic bank draft
• Online payment via the Utilities web site at grovehillutilities.org 
• Telephone payment by credit card using our interactive voice response system. The Utility Account number is required to pay via telephone.

The service charge for returned checks or bank drafts is the highest amount set by Alabama law. 

To avoid interruption of service, prompt payment of the bill is required. If an account is not paid in full by the 14th of each month, a late fee will be charged, and that account is subject to disconnection. To re-establish service for an account that has been disconnected for non-payment, payment must be made by cash, credit card, money order or cashier’s check. If service is discontinued for violation of the agreement, there will be a reconnection fee of $100. All past due balances not paid in full before the 10th of the following month are subject for disconnection.

Please notify Grove Hill Utilities in writing of your expected move date and provide a forwarding address for any deposits that may be refunded to you.